Privacy Policy

1. Introduction

Screenhance (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.

Please read this policy carefully. By using Screenhance, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Any additional information you add to your profile
• Payment Information: Billing details processed securely through Stripe (we do not store full card numbers)
• User Content: Screenshots, images, and assets you upload to create mockups
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

When you use Screenhance, we automatically collect:

• Usage Data: Features used, actions taken, and time spent on the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

We may receive information from:

• Google OAuth: If you sign in with Google, we receive your name, email, and profile picture
• Stripe: Payment status and subscription information

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Create and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Supabase: Database hosting, private asset storage and authentication
• Fly.io: Rendering screenshots, mockups and motion exports
• Stripe: Payment processing
• Vercel/Netlify: Application hosting
• PostHog: Product analytics and masked session replay to diagnose usability and conversion problems

4.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect rights, privacy, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

4.5 ChatGPT, Claude and Connected Creative Tools

When you connect Screenhance to ChatGPT or Claude, you authorize access to your personal Screenhance projects, screenshot imports, design edits, protected previews and final exports. We receive the files and task-specific instructions you choose to send, such as product copy, brand preferences and requested designs. We do not receive your full chat history. Do not upload screenshots containing passwords, payment-card details, government identifiers or private health information.

To fulfil your request, we return relevant project content, editable design details, preview and download links, job status and current export entitlement to OpenAI or Anthropic, depending on the app you connect. Project and element identifiers let the connected tool edit the correct artwork. Uploaded screenshots and rendered files are stored privately in Supabase and processed by our application hosting and Fly.io render worker. OpenAI handles information received through ChatGPT, and Anthropic handles information received through Claude, under their own privacy policies. Screenshots you add through a Screenhance upload link go directly to your account; the link expires after one hour.

Saved projects, revision history, imported screenshots and final exports remain associated with your account until deletion is requested. Protected preview jobs expire after 24 hours and are removed by our periodic cleanup worker. Preview links expire after ten minutes and final download links after one hour; link expiry does not itself delete a saved file. OAuth access tokens expire after one hour and refresh access after 30 days. Account-scoped usage counters, job times and quota records support rate limits, export accounting and failure recovery.

You can revoke a connection at Connected apps or disconnect it in ChatGPT or Claude. Revoking access stops future calls; it does not delete existing projects or copies already shared in a chat. Contact support@screenhance.com to request project, screenshot or account deletion, subject to the retention commitments below. The embedded studio does not include analytics or advertising scripts.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure password hashing

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

User content (screenshots and assets) is retained according to your subscription tier. See our Terms & Conditions for specific retention periods.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@screenhance.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how users interact with the Service

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

PostHog records page visits and product actions using a browser identifier and, when signed in, your account ID. We also send plan, payment amount, currency, and renewal/refund status to measure conversions and revenue. We mask replay text and inputs and exclude uploaded artwork, images, media, and editor canvases. We do not send names, email addresses, passwords, or payment-card details to PostHog. PostHog browser tracking respects Do Not Track and Global Privacy Control signals.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children’s Privacy

Screenhance is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending you an email. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@screenhance.com

14. Additional Rights for EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to object to processing based on legitimate interests
• Right to restrict processing in certain circumstances
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing personal information includes: consent, contract performance, legal obligations, and legitimate interests.

15. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information (we do not sell personal information)
• Access your personal information
• Equal service and price, even if you exercise your privacy rights